Frequently Asked Questions
Everything you need to know about our authentic fossils and minerals.
Are your fossils and minerals 100% authentic?
Yes, we guarantee the authenticity of every specimen we sell. Each item comes with a Certificate of Authenticity detailing its species, age, and location of discovery.
How do you ensure fragile items are shipped safely?
We use professional-grade packing materials, including custom double-boxing and high-density foam, to ensure your rare specimens arrive in perfect condition. All shipments are fully insured.
Do you offer international shipping?
We ship worldwide. Please note that international customers are responsible for any customs duties or import taxes required by their specific country.
What is your return policy?
We offer a 14-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original condition for a full refund, excluding shipping costs.
Can I request more photos or videos of a specific specimen?
Absolutely. We understand that high-end fossils are a significant investment. Contact us and we will be happy to provide additional high-resolution media to help you decide.
Are the fossils ethically sourced?
Yes, Fossil Realm strictly adheres to all international laws and regulations regarding the trade of paleontological specimens, ensuring all items are legally and ethically obtained.